Terms and Conditions

Welcome to MoveMente. By accessing our website and using our services, you agree to comply with these Terms and Conditions. We recommend that you read them carefully.

1. Purpose

These Terms and Conditions regulate the access and use of the MoveMente website, as well as the general conditions applicable to the provision of psychology, psychomotor therapy, and mental health services by our clinical team.

2. Services Provided

MoveMente is dedicated to providing specialized services in the areas of mental health and well-being. These services are carried out by properly qualified and credentialed independent professionals (Portuguese Psychologists Order, Portuguese Psychomotor Association, and Health Regulatory Entity). Each professional is ethically and legally responsible for the services they provide, including professional monitoring and intervention models, clinical data protection, compliance with the rules applicable to their activity, and billing. Services may occur in the following modalities:

• In-person: In partner offices (Sintra, Carcavelos, Lisbon, and Almada);
• Online: Through secure digital platforms;
• Home visits: At the client's own residence in specific geographical areas (Almada and Seixal with no additional cost, other municipalities, value upon request).

3. Bookings and Scheduling

Appointment requests can be made through the form on the website, e-mail, telephone, or official social networks. The scheduling request does not automatically guarantee the vacancy.

The appointment will only be considered valid and definitive after express confirmation by the MoveMente team (via e-mail or telephone contact) and after compliance with the agreed payment conditions which consists of paying 30% of the session fee as a deposit. The remaining amount is paid after the session, via bank transfer, MBway, or cash (the latter exclusively for in-person sessions). An invoice is issued for the full amount. In the case of purchasing a package, payment is made in full at the time of purchase, and the package is valid for 2 months from that date.

4. Cancellation and Refund Policy

The independent professionals acting under the common brand MoveMente provide health services. In this context and under the terms of Decree-Law No. 24/2014, the right of free resolution does not apply to services already provided or initiated with the client's consent, therefore, it is not possible to refund the amount paid after the consultation has taken place. To ensure the proper functioning of the schedule and respect for professionals and other clients, the following rules apply:

• Cancellations or rescheduling must be communicated at least 24 hours in advance.
• In the event of cancellations with less than 24 hours notice or non-attendance ("unjustified absence"), MoveMente reserves the right to charge the full amount of the scheduled session, given that the schedule was reserved for the client.
• Upon booking and scheduling the appointment, the client declares to be aware of and accept these conditions.

5. Billing and VAT

Each independent professional is responsible for billing their services directly to the client. Under Article 9 of the VAT Code, consultations constitute healthcare provisions exempt from VAT.

• Alexandra Paulo VAT ID: 251103951
• Gisela Antunes VAT ID: 248560107
• Sofia Amaral VAT ID: 269906002
• Address: Rua Fialho de Almeida Nº 14, 2º Esq - Escritório FG12 1070-129 Avenidas Novas, Lisbon

6. Limitation of Liability

The MoveMente team is committed to providing its services with the utmost professionalism, technical competence, and ethical and deontological rigor.

However, psychological intervention is a collaborative process. MoveMente cannot guarantee specific results nor is it responsible for personal decisions, actions, or behaviors taken by clients based on the sessions held, these being the sole responsibility of the client.

Regarding the information on the website, MoveMente strives to keep it updated and correct, but does not guarantee its accuracy or the absence of errors. We are not responsible for errors in the information provided; damages resulting from the use or inability to use the site; security and contents of third-party sites with links provided on our site.

7. Provided Information

The information provided by the MoveMente website clarifies to clients about the services provided, but does not replace professional advice. The MoveMente team is available to clarify any questions via phone, message, or e-mail.

8. Intellectual Property

All content on this website (texts, images, logos, design, informative materials, and PDFs) is the exclusive property of MoveMente or was used with the proper license.

The copying, reproduction, alteration, or distribution of any content without the prior written consent of MoveMente is strictly prohibited.

9. Security

MoveMente adopts website security measures, however, it is not possible to guarantee that it is free of viruses or other harmful aspects.

10. Changes to the Terms

MoveMente reserves the right to change, add, or update these Terms and Conditions at any time, without prior notice. Changes will take effect as soon as they are published on the website. Regular consultation of this page is advised.

11. Applicable Law and Jurisdiction

These Terms and Conditions are governed by the applicable Portuguese legislation, namely regarding data protection (GDPR) and the provision of health services.

In the event of a dispute arising from the interpretation or application of these Terms, the parties will seek to reach an amicable agreement. Failing an agreement, the competent jurisdiction will be determined in accordance with the legal rules in force in Portugal, considering the place of provision of the services or the consumer's domicile.