Privacy Policy

MoveMente ("we", "our") deeply values the privacy, confidentiality, and security of the personal data of its clients and users. This Privacy Policy describes how we collect, use, and protect information, in strict compliance with the General Data Protection Regulation (GDPR).

1. Data Controller

The entity responsible for processing your personal data is MoveMente.

• Headquarters / Location: Sintra, Portugal
• Contact Email (Data Protection): geral.movemente@gmail.com

2. Data Collected

In the scope of our activity, we may collect the following categories of data:

• Identification and Contact Data: Name, phone number, email address, and NIF (Tax ID, for billing purposes).
• Health Data (Special Category): Clinical information, psychological history, and other health data strictly necessary for the provision of Psychology, Neuropsychology, and Psychomotricity services. These data are subject to professional secrecy.
• Browsing Data: IP address, device type, and cookies (see Cookies section).

3. Processing of Minors' Data

Providing services to minors (such as Psychomotricity, Child Psychology, or LudoGym Baby) requires the prior, explicit, and documented consent of the holders of parental responsibilities or legal guardians. MoveMente reserves the right to request proof of such representation before starting any data collection or clinical monitoring of the minor.

4. Purpose and Legal Basis

We process your data for the following purposes: provision of clinical services, appointment management, and compliance with legal obligations. In the case of Marketing and Newsletters, the processing is based on your explicit consent, which can be withdrawn at any time.

5. Data Sharing

MoveMente does not sell or share your personal data with third parties for commercial purposes. Your data may only be shared with:

• Official Entities: Tax Authority (for billing) or the Health Regulatory Entity, when required by law.
• Service Providers: Clinical software or accounting providers, acting under our instructions and with confidentiality guarantees.

6. Security and Confidentiality

We adopt strict technical and organizational measures to protect your data against loss, unauthorized access, or alteration. All MoveMente professionals are strictly bound by Professional Secrecy and the respective Deontological Codes of their regulatory entities (Portuguese Psychologists Order and Portuguese Association of Psychomotor Therapists).

7. Retention Periods

Your data will be kept only for the strictly necessary period or as required by law:

• Billing Data: 10 years, according to the current tax legislation.
• Clinical Files and Health Data: Kept for the minimum periods stipulated by the applicable legislation for healthcare provision in Portugal.
• Contact/Marketing Data: Until the user withdraws their consent.

8. Cookies Policy and Tracking Technologies

Our website uses cookies (small text files stored on your device) to ensure the proper functioning of the site and to help us improve your experience. We divide the cookies we use into the following categories:

• Strictly Necessary Cookies (Essential):
  Fundamental for the website to function properly. They do not require consent.
• Analytical / Statistical Cookies:
  We use Google Analytics to understand visitor interaction. This information is anonymous.
• Marketing Cookies (Advertising):
  Used to measure campaign effectiveness or show relevant ads. Only activated with express consent.

How to manage your Cookies?

Through the cookie banner, you can choose to accept only essential cookies or accept all. You can also configure your browser to refuse or delete cookies at any time.